1.LOUNGE AND BED FURNITURE – 10 Year Warranty

1.1 Frame Warranty

The internal frame construction of original furniture lounge and bed frame is covered against manufacturing and material defects for ten (10) years. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.

1.2 Leather Warranty

The leather upholstery of original furniture sofas and bed frames is covered against splitting and tearing due to manufacturing and material defects for a period of ten (10) years. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.

1.3 Fabric Warranty

The fabric upholstery of original furniture sofas is covered against manufacturing and material defects for a period of two (2) years. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.

1.4 Seating Foam Warranty

All foam used in the seat cushions of original furniture sofas is covered against material or manufacturing defects for a period of ten (10) years. Softening of foam should be expected as a result of normal use and is not to be confused with loss of resilience.

1.5 Component Warranty

The padding, comfort foams, suspension system, stitching, sofa base dust cover, mattresses and mechanisms of original furniture sofas are covered against defects for a period of ten (10) years.

1.6 Sofa Warranty

The Sofa structural warranty of Original Furniture accessories is covered for a period of ten (10) years against manufacturing and material defects. Cushions are covered for a period of ten (10) years against manufacturing and material defects.

Upholstery fabric on a Sofa product is covered for a period of two (2) years against manufacturing and material defects. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.

PRO RATA SCHEDULE – REPAIRS

Year 0-10%
Year 1-20%
Year 2-30%
Year 3-40%
Year 4-50%
Year 5-650%
Year 6-760%
Year 7-870%
Year 8-980%
Year 9-1090%
Year 10+100%

In the event we need to carry out a repair to remedy a minor or major fault that is not attributable to normal wear and tear, you will need to pay the % of repair cost shown opposite.

E.g. In year 6-7 a repair costs $200, you would be required to pay $120 (60%) For major faults, you can choose whether to have a repair or refund. For minor faults we reserve the right to choose whether to provide a repair or refund. A major fault is defined as something that makes the sofa impossible to use or changes its appearance, even if repaired.

PRO RATA SCHEDULE – REFUNDS

Year 0-1100%
Year 1-2100%
Year 2-3100%
Year 3-4100%
Year 4-5100%
Year 5-650%
Year 6-740%
Year 7-830%
Year 8-920%
Year 9-1010%
Year 10+0%

In the event we are unable to repair the sofa to remedy a minor or major fault that is not attributable to normal wear and tear, you will receive a refund as shown opposite.

E.g. If in year 6-7 a refund is agreed to for a sofa that you paid $3,000 for. Your Refund would be $1,200 (40%) For major faults, you can choose whether to have a repair or refund. For minor faults we reserve the right to choose whether to provide a repair or refund. A major fault is defined as something that makes the sofa impossible to use or changes its appearance, even if repaired.

2. 16 Years spring warranty and 1 Year other parts warranty apply to Mattress from Original Furniture;

3. 1 Year warranty applies to all other furniture;

4. All demos sold cannot be returned and refunded. Customers need to double check everything before purchasing it and the warranty only covers the structure part of the sofas and bed frames.

WHAT DOES MY WARRANTY EXCLUDE?

The original furniture Warranty Program specifically excludes claims for:

  • Products used in commercial, rental trade, institutional or other non-residential use:
  • The normal and expected settling of soft filling such as polyester fibre and leather.
  • Leather grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the hide.
  • Damage or degradation of leather or fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and leather nourishing products as instructed at time of sale.
  • Damage to leather or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by original furniture;
  • Discolouration of leather or fabric coverings resulting from exposure to direct sunlight, extreme heat or similar conditions.
  • Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams.
  • Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse.
  • Damage incurred during handling and transportation of the product by the customer or their contractor.
  • Damages resulting from dye transfer from rugs, cushions, jeans and other clothing.
  • Furniture repaired by contractors not endorsed by original furniture.
  • The cost of transportation from the purchaser to original furniture or its agents, if claim is not covered by the standard warranty conditions.
  • Failure to maintain feather fill as advised resulting in compacted fill.
  • Natural settlement of foam due to normal wear and tear.
  • Pilling can occur occasionally as a result of normal daily wear and should not be considered as a fault. Pilling is a natural feature and does not affect the durability of the fabric; it is caused by loose micro yarns making their way out of the weaves. Fibre pills can be removed by a battery operated pilling tool available from most haberdashery stores such as Spotlight or Lincraft.